Privacy Policy

Effective From: November 1, 2025

At Formis Residential Pty Ltd (“Formis Residential”, “we”, “us”, or “our”), we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, communicating with us, or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information necessary to deliver our property and real estate services. This may include:

Your name, contact details (such as address, phone number, and email), and identification documents.
Property information relating to properties you own, rent, or are interested in buying or selling.
Financial or transactional information relevant to property dealings.
Information from your interactions with our website or digital platforms, including IP address, browser type, and device details.

We generally collect this information directly from you but may also receive it from third parties such as government agencies, property owners, marketing partners, or other real estate professionals where lawful and appropriate.

2. Why We Collect Your Information

We collect and use your personal information to:

Provide, manage, and improve our real estate and property services.
Communicate with you about your property transactions, enquiries, or requests.
Comply with our legal and regulatory obligations (e.g., taxation and anti-money laundering requirements).
Conduct market research and improve our website experience.
Send you updates or marketing materials about our services, with your consent or as permitted by law.

3. Sharing of Personal Information

We may share your personal information with trusted third parties when necessary to provide our services or comply with legal requirements. These may include:

Other licensed real estate professionals and agents.
Service providers who support our operations, such as IT, marketing, and legal advisors.
Government departments or regulatory authorities, if required by law.

We will never sell or rent your personal information to any third party.

4. Overseas Disclosure

Some service providers or partners we work with may be located outside Australia. If we transfer your personal information overseas, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy and the Privacy Act.

5. Marketing Communications

We may occasionally send you information about new listings, promotions, or property-related updates that may be of interest to you.

You can choose not to receive these communications by using the unsubscribe link in our emails or contacting us directly to update your preferences.

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against misuse, loss, unauthorised access, or disclosure.

While we strive to protect your data, please note that no online transmission or storage system can be guaranteed to be completely secure.

7. Access to and Correction of Your Information

You have the right to access the personal information we hold about you and request corrections where you believe the information is inaccurate or incomplete.

To exercise this right, please contact us using the details provided below. We will respond to your request within a reasonable timeframe as required by law.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage analytics. You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly without them.

9. Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the updated effective date displayed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Formis Residential Pty Ltd
📍 Pascoe Vale South Victoria 3044
📧 info@formisresidential.com.au
📞 0433 781 226